Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about our data practices.
Last updated: March 15, 2025
Information We Collect
elystronqiva collects various types of information to provide you with our short-term budgeting services and improve your financial planning experience. We gather this information through different channels and interactions with our platform.
Personal Information
- Name, email address, and contact details when you register for our services
- Financial information including income details, expense categories, and budget preferences
- Payment information when you subscribe to premium features
- Communications you send to us through our support channels
- Profile preferences and customization settings
Technical Information
- Device information including browser type, operating system, and device identifiers
- IP address and general location information
- Usage patterns and interaction data with our platform features
- Cookie data and website navigation behavior
- Performance data to help us optimize our services
How We Use Your Information
We use the information we collect to deliver personalized budgeting services, improve our platform, and ensure the security of your financial data. Your information helps us create better budgeting tools and provide relevant financial insights.
Service Delivery
We use your data to provide budgeting recommendations, track your financial progress, and deliver personalized insights about your spending patterns.
Communication
We send important account updates, budget alerts, and educational content about financial planning. You can control these communications in your account settings.
Platform Improvement
Anonymous usage data helps us identify popular features, fix technical issues, and develop new tools that better serve our users' budgeting needs.
Security & Compliance
We monitor for suspicious activity, prevent fraud, and ensure compliance with Australian financial regulations and data protection laws.
Information Sharing and Disclosure
elystronqiva does not sell your personal information to third parties. We may share limited information only in specific circumstances outlined below, always with appropriate safeguards to protect your privacy.
Service Providers
We work with trusted third-party providers who help us deliver our services, including payment processors, cloud storage providers, and customer support platforms. These partners are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or regulatory authorities. This includes cooperation with law enforcement agencies when legally obligated, always ensuring we protect your rights to the fullest extent possible under the law.
We will never share your detailed financial data, budgeting information, or personal spending patterns with advertisers or marketing companies. Your financial privacy is paramount to our mission.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988, you have several important rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this information in a readable format within 30 days of your request.
Correct Information
Ask us to update or correct any inaccurate personal information. You can make most corrections directly through your account settings.
Data Deletion
Request deletion of your personal information, subject to legal retention requirements. We'll permanently remove your data from our active systems.
Restrict Processing
Limit how we use your information while maintaining your account. This might affect some personalized features of our budgeting tools.
Making a Privacy Request
To exercise any of these rights, contact our Privacy Officer using the details below. We'll verify your identity and process your request promptly. There's no fee for most privacy requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your financial information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.
Technical Safeguards
- SSL encryption for all data transmitted between your device and our servers
- Advanced encryption for data stored in our secure Australian-based servers
- Multi-factor authentication options for enhanced account security
- Regular security audits and penetration testing by independent security firms
- Automated monitoring systems that detect and respond to security threats
Administrative Safeguards
- Strict access controls ensuring only authorized personnel can access your data
- Comprehensive privacy training for all team members
- Regular review and updating of our privacy and security policies
- Incident response procedures to address any potential security breaches
- Contractual privacy protections with all third-party service providers
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and how you use our platform.
Account Information
Active account data is retained while you use our services and for up to 3 years after account closure, unless you request earlier deletion. This allows us to reactivate your account if needed and comply with financial record-keeping requirements.
Financial Data
Budgeting and financial information is retained for 7 years after account closure to comply with Australian financial regulations. However, we can anonymize this data upon request if you no longer wish it to be associated with your identity.
Marketing Communications
We'll remove you from marketing communications immediately upon request and delete marketing-related data within 30 days unless you've given consent for longer retention.
Cookies and Tracking Technologies
elystronqiva uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You have control over most cookie settings through your browser.
Essential Cookies
Required for basic platform functionality, including login sessions, security features, and your budget data accessibility. These cannot be disabled.
Preference Cookies
Remember your settings, language preferences, and customization choices to provide a personalized experience across your visits.
Analytics Cookies
Help us understand how users interact with our platform so we can improve features and fix technical issues. This data is aggregated and anonymous.
Marketing Cookies
Used to deliver relevant content and measure the effectiveness of our educational materials. You can opt out of these through your account settings.
International Data Transfers
Your personal information is primarily stored and processed within Australia. However, some of our trusted service providers may process data in other countries with adequate privacy protections.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including contractual protections that meet Australian privacy standards. We only work with providers in countries with strong privacy laws or under specific legal frameworks that protect your information.
We never store or process your financial data outside of Australia and countries with equivalent privacy protections. Your budgeting information remains within secure, regulated environments.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of significant changes through email or prominent notices on our platform.
Minor updates will be posted on our website with an updated "last modified" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
If changes significantly affect how we handle your personal information, we'll seek your consent where required by law and provide clear information about your choices regarding the updated practices.